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    No. There is no scientific data which supports that using wax causes sagging on human skin. The main causes of sagging skin are external elements such as smoking too much, vitamin deficiency, directly and long term exposure to sunlight, malnutrition and genetic reasons.

    • If I use wax on an area which I have never waxed, does hair become stronger?

    No, wax doesn't have such an effect. Applying wax or hair removal cream on an area which hasn't been waxed before, does not strengthen the hair or make it denser.

    • Does using antesthetic creams before waxing decrease the pain during waxing?

    Yes, it does. These kind of products have local anesthetics effect, they anaesthetize skin surface, diminish or eliminate pain and burning. However, they should be used under doctor control as they are medical products. They are very risky products which may have serious adverse effects such as paraplegia when used out of their main purpose or over daily dose.

    Instead of taking such a risk, we advise you to use "Pain-less Pre-Wax Preparation Wipe" so that you can have the same effect with natural ingredients.

    • Does using liposoluble wax regularly cause the hair to disappear after a while?

    No, it is not possible to permanently get rid of unwanted hair with regular wax use. However, liposoluble wax doesn't include hair nurturing elements and sugar, so in regular use, hair growth rate decreases and you need to wax less frequently.

    • What is the reason of bruising and reddness after waxing?

    This is experienced by everyone who uses wax, however this problem is easily avoided by using it consciously.

    Firstly, we would like to mention that the reason for bruising and redness is the irritation wax makes on hair root.

    In case that wax is not used in a right and conscious way, you may experience bruises and redness and also feel much more pain during waxing. There are two important things you need to consider for waxing without irritating hair root:

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    Spread the wax in the direction of hair growth.

    Pull wax or waxing paper in the opposite direction of hair growth in a single and fast move.

    If you are not careful about spreading and pulling directions, the veins on the hair roots tear apart and bleeds, this may cause bruises and redness on the skin.

    Applying in the wrong direction as well as applying twice on the same area may cause bruises and redness, so you should avoid them. Also, waxes with high acidic values and produced of raw materials not suitable for depilation may cause bruises and redness.

    • Why do we feel pain during waxing?

    That is the most important problem we face in waxing... Pain... Shortly, you can see the reasons below: Waxing is the process of gripping the hair with the wax sticked to the hair and taking it out of the skin. As you could see below, human hair is directly connected to circulating system with veins and to central nervous system with small nerve ending. When the hair is pulled from hair tips, nerve ending connected to hair root separates from the root and sends a pain signal to the brain, that causes us to feel pain.

    Razor blades, hair removal creams and foams and similar methods do not remove the hair from its roots, thus they don't cause pain. However, they don't have long lasting and effective results as waxing.

    • Liposoluble wax or warm wax?

    The main difference between liposoluble wax and warm wax is their content. Warm wax is made of sugar, whereas liposoluble wax is made of resin. As liposoluble wax doesn't contain materials which nourishes hair root, so after regular use, the growth rate of the hair gets much slower and the time interval between waxing sessions extends. Also, resin has a tackiness stronger and sugar, so liposoluble wax has a better performance than sugar wax and can remove more hair at once. Besides, liposoluble wax doesn't leave an unpleasant feeling as it doesn't feel sticky like sugar wax.

    • Doesn't your wax remove all the hair at once?

    Again, this widely faced problem stems from the wrong use of wax. When you follow the steps in our tips to use the wax correctly, you will easily see that it removes the hair in one move.

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    Make sure that your skin is clean and dry.
    Keep the wax on liquid consistency and optimum temperature.
    Spread the wax in the direction of hair growth and without leaving any space between them. 
    Make sure that wax firmly sticks to your skin.
    Pull the wax in the opposite direction of hair growth in one fast move.

    If you don't care about spreading and pulling directions, you may not be able to remove all the hair. Also, when hair root is leaving the skin, the veins on the hair roots may tear apart and cause harm. This would end with bruises and redness on the skin.

    • I used Retouch Pen, I couldn't remove all the hair in my face, what should I do?

    If you didn't take into consideration the below, you might not be able to get the expected performance from the product;


    You should spread a definitely thin layer of the product on the area of application. Spreading a plenty of the product on the application area with expectation of better performance, quite the contrary, decreases the performance of the product and it becomes harder to remove all the hair on the application area.

    You should be extremely careful about spreading and pulling directions during application of the product. If you didn't rub the applicator tip of the product in the direction of the hair growth, it becomes harder to remove all the hair on the application area.

    Ensure that you apply and pull out the strip in the right direction. If you didn't apply the strip in the direction of hair growth or you didn't apply enough pressure so that there is space between your skin and the strip and also if you didn't pull out in the opposite direction of hair growth, it becomes harder to remove all the hair in the application area.

    Besides, you should also take into account that, the minimum hair length should be 1,5 mm in the application area. If your hair is too short, wax can't properly stick on the hair, so can't be effective in the overall area of application.

    • The package of the product melted in the microwave while I was heating, what should I do?

    The optimal application degree of wax is 50-54°C. The packages of our products that can be heated in microwaves are produced of raw materials which easily resists up to 150°C.

    If the package was melted and the wax was leaked in your oven, the reason is that you heated it to a degree higher than 150°C. Please read heating instructions carefully and to heat the product faster and better, do not heat longer or to a higher degree than defined in the instructions. Also, ensure that the cover of the product in the microwave is closed.

    You can clean your oven with the edible oil such as sunflower, olive oil, canola oil or baby oil that may be present at home.

    • What is liposoluble wax?

    Wax is technically a glue that sticks to your hair. It helps you to pull out (mechanically) the hair that it holds as it freezes by itself or via a strip and to remove the hair on your skin by the root.

    Liposoluble wax is the name for the waxes produced of resin, rather than sugar and other chemicals. These waxes are natural as they are produced by using the resins secreted by the trees and they do not nurture the hair roots as they don't include sugar.

    • Does waxing cause ingrown hair and pricks?

    If you don't use properly, you may face these problems. You should spread the wax and stick the strip in the direction of the hair growth; you should pull out the strip in the opposite direction of the hair growth. If you don't pay attention to these details, the hair may grow in the wrong way and cause pricking and ingrown hair.

    • I had bruises on my skin after waxing, why?

    The reason of the bruising in your skin is the bleeding occurring around your hair roots, under the skin in application area during waxing. The bleeding may be because of sensitive skin or wrong application. If you were not careful about spreading and pulling directions during application or you applied wax on the same area more than once, this may cause bruises.

    We recommend you to avoid wrong applications like that and use Painless Pre-Wax Wipes which include natural oils preventing bruises by crinkling your veins, so that you can minimize sensitivity related bruises.

    • In which parts should I definitely not use the wax?

    Ağdayı göğüs uçları, anal, perianal bölge (anüs etrafı), yaralı, aşınmış, çizilmiş deri bölgeleri, benlerin bulunduğu, egzamalı ve sivilceli bölgeler, üreme organı, vajina, penis ve testis üzerinde, ayrıca yanık, soyulmuş ve tahriş olmuş deri, iltihaplı veya herhangi bir cilt sorunu yaşanan cilt bölgeleri üzerinde kesinlikle kullanmayınız.

    • How can I clean liposoluble wax?

    Resin, the raw material of lioposoluble wax, doesn't dissolve in water, so it can't be cleaned with water. You can easily clean the wax with any kind of oil from your skin or wherever it was split. If you will clean the wax off your skin, ensure that the oil doesn't harm your body or nurture hair roots.

    • In which parts of my body can I use liposoluble wax?

    We recommend you to use Smart Roll-On System products on large application areas such as arms, legs, abdomen and if you have a very sensitive skin, we recommend Gelly Wax Roll On Gel Wax products which do not stick as strong as liposoluble wax and can be rinsed with water.

    Underarms is a small area however it is suitable for Smart Wax Roll-on Liposoluble Wax usage, also you can use Cold Wax Strips Maxi Kit 52 CT product which has specially designed strips and easy-grasping feature for this area confidently. If you are looking for a more comfortable and effective method for underarms, we advise you to use Brazilian Bikini product which is applied on curly areas without strips and which freezes by itself on the applied area to remove even the shortest hair. It sticks to the hair instead of the skin, so it causes much less irritation on your skin compared to liposoluble wax and Pain-less Pre Wax Preparation Wipes that you can use before application will significantly decrease the pain you feel in your underarms.

    Considering the advantages above, you can also use the Brazilian Bikini product on your bikini area confidently. You can even make naughty shapes with the shape templates and pamper yourself. Also, you can use Cold Wax Strips Maxi Kit 52 CT specially designed for this area. You can use our Retouch Pen product for small areas, shaping and finishing tasks in this part of your body.

    You could use our Retouch Pen product which has a tip specially designed for this purpose and a precise dosing adjustment, to perfectly shape your eyebrows; you can also get efficient and safe results for the small shapes you need on your lip and face area. Multi-Action is another product that lets you remove your facial hair without any irritations and redness thanks to its sensitive formula. You can use our product in the lip area, eyebrow area and also you can use Tria Spatula which has special application tips, for inner ear and inner nose hair and remove them without using strips.

    • Is sunbathing after wax is alright?

    After waxing, your skin becomes more sensitive and your pores are open, so the UV beams may be more harmful for you. We recommend you to avoid sun beams for 24 hours after waxing, also not to use skin care products which include alcohol and abrasives.

    • How do I understand that liposoluble wax is heated enough?

    If your liposoluble wax is not hot enough, it will be difficult to apply and product's performance will decline. If you overheat, it will burn your skin and it will be too thin so hair removal performance will not be satisfactory. To avoid this problem we recommend you to use Smart Roll-On System and Smart Wax Roll-on Liposoluble Wax products, which show that the wax received the correct degree by changing color.

    Thanks to these products, your wax will change color when it is ready. If it waits too much and gets colder and its temperature is below the optimum application degree, it will again change color and will warn you to heat it up.

    • Am I allergic to wax?

    Although rare, some people are allergic to resin which is the natural raw material of wax and the extracts used in the product and for allergic people, using wax may cause reactions such as acne, redness etc. To avoid this, 1 day before usage, make an allergy test on a small part of your body as recommended in the user instructions you could find in product packages.